Run your Charlotte appliance repair business on autopilot

The diagnosis visit closes with the part on order, and the job stays open and linked to it. When the part arrives, the return visit books against the customer's availability automatically — the job that usually dies in a technician's memory gets finished and billed.

Yes. Each technician's record carries brand authorizations and skills — sealed systems, gas appliances, specific manufacturers — and each job type declares what it needs. Dispatch only offers a job to technicians qualified to complete it on the first return visit.

Yes. Warranty jobs carry their claim reference and authorized labour rates, schedule alongside retail work, and bill to the manufacturer's account instead of the homeowner. Retail and warranty revenue stay cleanly separated — and both sync to QuickBooks.

The technician builds the repair quote on-site with parts and labour, and the customer approves digitally on the spot — or declines, in which case the diagnostic fee bills per your policy. Either way the visit closes financially before the technician leaves the kitchen.

Yes — invoices, payments and payroll records sync to QuickBooks, so your accountant keeps their system and you keep one source of truth. Job data stays exportable; loTouch is built to feed your books, not trap your data.

loTouch pricing is public: implementation from $3,500 one-time and a platform license from $400/mo, sized by team (1–10, 11–25 or 26–60 field providers), plus $40 per provider per month — office and manager seats are free, and end customers are free and unlimited. Payments run at standard processor rates plus a platform fee under 1% on card-on-file volume. See lotouch.ca/pricing for the full model and an instant estimator.