Appliance Repair
The part arrives — and the return visit books itself
Appliance repair is a two-act business: the diagnosis visit that finds the failed pump, and the return visit that actually fixes it — separated by a part on a truck somewhere. loTouch holds that open job until the part lands, books the return automatically, sends the technician certified for the brand, and takes payment the moment the machine runs again.
What does appliance repair business software do?
Appliance repair business software matches every job to a technician certified for the brand, holds parts-pending repairs open until the return visit books itself, handles manufacturer warranty dispatch alongside retail work, and takes payment the moment the appliance runs. loTouch adds generated landing pages per appliance and area, so 'fridge repair near me' finds your company.
Sound familiar?
The problems eating your margin
Open jobs die waiting for parts
A diagnosis ends with 'we'll call when the part is in' — and three weeks later the customer has bought a new dishwasher. loTouch links the open job to the part and books the return visit the moment you mark it received.
The wrong technician for the brand
Sending a tech without sealed-system certification to a compressor job means a second truck roll and an annoyed customer. Each technician's profile carries brands and certifications, and jobs only dispatch to techs qualified for them.
Warranty work tangled with retail work
A manufacturer dispatch with a claim number bills nothing like the out-of-warranty fridge across the street. loTouch keeps warranty jobs, claim references and authorized rates separate from retail billing — same schedule, different paper trail.
Curious what drive time costs you? Try the calculator — preset for appliance repair→
The loTouch effect
What changes with loTouch
Rank for every appliance in every area
Generated landing pages per appliance and neighbourhood — 'washer repair', 'fridge repair', 'dryer repair' — capturing the search that happens within the hour the machine dies.
A technician app with the appliance's history
Model and serial, prior visits, the part on order and the approved quote, all on the job card; repair-or-replace quotes are built on-site and approved on the customer's screen.
High-ticket jobs paid before the van leaves
Diagnostic fees, completed repairs and parts all land on one invoice, charged card-on-file or tap at the door — and the diagnostic fee credits against the repair per your policy, automatically.
Your customers book, track and pay in your branded app.
Comparing options? loTouch vs Jobber→
Proven in production
The engine behind loTouch has been running Rockstar Music Central for years
Google page 1
for region + instrument searches across the GTA
$0.90 avg CPC
across 14.6K impressions of supporting paid search
One system
from search result to teacher payroll
FAQ
Questions appliance repair companies ask us
How are diagnostic and return visits handled?
The diagnosis visit closes with the part on order, and the job stays open and linked to it. When the part arrives, the return visit books against the customer's availability automatically — the job that usually dies in a technician's memory gets finished and billed.
Can loTouch match technicians by brand certification?
Yes. Each technician's record carries brand authorizations and skills — sealed systems, gas appliances, specific manufacturers — and each job type declares what it needs. Dispatch only offers a job to technicians qualified to complete it on the first return visit.
Does it handle manufacturer warranty dispatches?
Yes. Warranty jobs carry their claim reference and authorized labour rates, schedule alongside retail work, and bill to the manufacturer's account instead of the homeowner. Retail and warranty revenue stay cleanly separated — and both sync to QuickBooks.
How does quoting work when the repair costs half a new machine?
The technician builds the repair quote on-site with parts and labour, and the customer approves digitally on the spot — or declines, in which case the diagnostic fee bills per your policy. Either way the visit closes financially before the technician leaves the kitchen.
Does loTouch sync with QuickBooks?
Yes — invoices, payments and payroll records sync to QuickBooks, so your accountant keeps their system and you keep one source of truth. Job data stays exportable; loTouch is built to feed your books, not trap your data.
How does loTouch pricing work?
loTouch pricing is public: implementation from $3,500 one-time and a platform license from $400/mo, sized by team (1–10, 11–25 or 26–60 field providers), plus $40 per provider per month — office and manager seats are free, and end customers are free and unlimited. Payments run at standard processor rates plus a platform fee under 1% on card-on-file volume. See lotouch.ca/pricing for the full model and an instant estimator.
Coverage
Available everywhere you operate
Local landing pages, local scheduling, local routing — wherever your teams work.
Canada
Get started
Tell us about your appliance repair operation
- 1
Tell us about your operation
Two minutes in the form below — team size, regions, what you run on today.
- 2
See it on your own use case
A walkthrough call, not a sales script.
- 3
Get a scoped proposal
Within days, not months.
- Proven in production — runs a real multi-region business today
- Google page-1 results behind the case study
- A human replies within one business day