Platform
What used to be ten apps is one loop.
Scheduling software, a dispatch board, a maps tab, three spreadsheets, a messaging tool, payroll software, invoicing software and a marketing agency — loTouch replaces the whole stack with one system that runs your operation end to end.
01
Leads you own, not leads you rent
Generated, search-optimized landing pages for every region and vertical you cover — you show up as the most relevant result on Google and AI search, and the leads book directly into your schedule. No per-lead fees, no quoting against five other companies.
Behind every page is the loTouch acquisition front end: a generated, search-optimized React site with a page for each region and vertical you serve — structured data, local copy and real-time availability built in. A customer who finds you books in the same visit, and the booking lands in your schedule as a dispatchable job, not as a voicemail or a form submission someone has to retype.
yourbrand.com › mississauga › hvac-repair
Page 1 resultHVAC Repair in Mississauga — Your Brand
Certified technicians in your neighbourhood. Real-time availability, upfront pricing.
Thu 2:00–4:00 PM
Book now02
The right tech on every job
Match every job to the right tech or crew: qualifications, service area, availability and your own business rules decide who gets dispatched — automatically.
The management backend keeps a live profile of every provider — qualifications, service territory, working hours and your own priority tiers. When a booking comes in, the rules engine scores every eligible provider against the job and assigns the best match automatically. Dispatchers stop playing matchmaker and only step in on the exceptions.
03
Route optimization
Travel time is calculated into every booking. The nearest qualified provider gets the job, routes stay dense, and windshield time stops eating your margin.
Routing is travel-time-aware, not straight-line: the system calculates real drive time between jobs before it offers a slot, so a booking that looks open on a calendar but torpedoes the route never gets offered. Live GPS shows where every provider actually is, so same-day additions and reassignments slot into the densest route instead of blowing up the afternoon. And when a customer questions the hours on an invoice, the GPS log settles it.
04
Scheduling around your rules
Cancellation windows, makeup policies, buffer times, territory limits — encode your policies once and every booking, reschedule and cancellation respects them.
The business-rules engine is fully customizable — cancellation windows, makeup policies, buffer times, territory limits, provider priorities — encoded once and enforced on every path. A customer rescheduling online at midnight hits the same rules as a dispatcher moving jobs at noon, so policy stops depending on who picked up the phone.
Your business rules
- 24-hour cancellation window
- 15-minute buffer between jobs
- Makeup credit on provider cancellations
- East-end jobs stay in east-end territory
- Senior techs get priority on installs
Enforced on every booking, reschedule and cancellation.
05
Reminder texts, automatically
Email, SMS and push at every step: booking confirmations, on-my-way notices, reschedule alerts, payment receipts. Nobody calls your office to ask where the technician is.
Every state change fires the right message automatically — email, SMS or push — and the two branded mobile apps close the loop: providers get their day's route, job details, proof capture and tap payments in one app, while clients book, reschedule, message and pay in theirs. Both carry your brand, so every touchpoint builds your business, not ours.
Sent automatically
- EmailBooking confirmed for Thu 2:00 PM
- SMSReminder: your technician arrives tomorrow
- PushMarcus is on his way — 15 min out
- SMSJob complete. Receipt: $214.50 to card on file
06
Payroll, billing & payments
The delivered job is the source of truth: it drives the customer's invoice, the card-on-file payment and the provider's payroll. No spreadsheets, no month-end reconciliation.
When the provider marks a job delivered — GPS-stamped, proof captured in the app — that one record drives three things at once: the customer's invoice, the card-on-file or tap payment, and the provider's payroll line. On-site quotes approved digitally flow into the same loop, so revenue and labour reconcile themselves instead of waiting for month-end.
White glove
Custom software, not configuration
loTouch isn’t a template you adapt to — it’s shaped to your operation. Your business rules, your policies, your branding, your verticals. We build it with you, run it with you, and grow it as you expand into new regions.
See your operation on loTouch
Tell us about your operation — we'll show you what it looks like running on loTouch.