Home Care (PSW)
The right caregiver, at the right door, every visit — with the family in the loop
In home care, scheduling isn't logistics — it's continuity of care. Clients do best with the caregiver who knows them, families need to know each visit happened, and a single sick call can't mean a senior waits alone. loTouch keeps the same caregivers with the same clients, covers gaps from qualified staff fast, documents every visit, and keeps families informed without another phone call.
What does home care business software do?
Home care agency software schedules caregivers for continuity of care, fills sick-call gaps from qualified available staff, documents every visit with check-in and check-out times, and drives payroll and client billing from verified visit records. loTouch adds generated landing pages per community, so families searching for local home care find your agency first.
Sound familiar?
The problems eating your margin
A 6am sick call with visits starting at 8
Your coordinator starts dialling down a list while clients wait. loTouch identifies qualified, available caregivers near each affected visit — respecting client preferences and care requirements — and fills the gaps in minutes, notifying the family of who's coming.
Continuity lost to scheduling convenience
Rotating a dementia client through five caregivers in a month undoes weeks of trust. loTouch treats caregiver-client continuity as a scheduling rule, not a nice-to-have — the regular caregiver holds the visit unless coverage genuinely requires a change.
Visit documentation scattered across paper and texts
Care notes on paper in a binder, missed-medication concerns in a text thread — nothing auditable. Caregivers document each visit in the app against the care plan, with check-in and check-out times recorded, building a complete and reviewable visit history.
Curious what drive time costs you? Try the calculator — preset for home care→
The loTouch effect
What changes with loTouch
Be found when families start searching
Generated landing pages for every community you serve — home care, respite care, companion care by neighbourhood — so the adult daughter searching for help for her father finds your agency, not a directory.
Caregiver app and family visibility
Caregivers see their schedule, client care plans and visit tasks; designated family members receive visit confirmations and updates — so the daughter in another city knows her mother's morning visit happened, and who was there, without calling the office.
From verified visits to clean payroll and billing
Check-in/check-out times drive caregiver pay and client invoices from the same verified record — private-pay billing, family-split invoices and funded-hours tracking without spreadsheet reconciliation.
Your clients book, track and pay in your branded app.
Comparing options? loTouch vs Skedulo→
Proven in production
The engine behind loTouch has been running Rockstar Music Central for years
Google page 1
for region + instrument searches across the GTA
$0.90 avg CPC
across 14.6K impressions of supporting paid search
One system
from search result to teacher payroll
FAQ
Questions home care agencies ask us
How does loTouch handle caregiver-client matching?
Each client record carries care requirements, language, preferences and their established caregivers; each caregiver carries certifications and availability. Scheduling favours the established match first, and any substitute must meet the client's care requirements before they can be assigned.
What happens when a caregiver calls in sick?
loTouch surfaces qualified, available caregivers near each affected visit, ranked by familiarity with the client. The coordinator confirms with one action, the substitute receives the care plan in the app, and the family is notified who is coming and when.
Is visit documentation suitable for compliance reviews?
Yes. Every visit records check-in and check-out times, tasks completed against the care plan, notes and any flags the caregiver raises. The history is timestamped and exportable, so agency reviews and funder audits draw from records rather than recollection.
Can family members see what's happening without calling the office?
Designated family contacts receive automatic visit confirmations and can view the schedule and updates you choose to share. Families stay reassured, your coordinators get their phones back, and concerns surface through the record rather than fragmented phone calls.
Does loTouch sync with QuickBooks?
Yes — invoices, payments and payroll records sync to QuickBooks, so your accountant keeps their system and you keep one source of truth. Job data stays exportable; loTouch is built to feed your books, not trap your data.
How does loTouch pricing work?
loTouch pricing is public: implementation from $3,500 one-time and a platform license from $400/mo, sized by team (1–10, 11–25 or 26–60 field providers), plus $40 per provider per month — office and manager seats are free, and end customers are free and unlimited. Payments run at standard processor rates plus a platform fee under 1% on card-on-file volume. See lotouch.ca/pricing for the full model and an instant estimator.
Coverage
Available everywhere you operate
Local landing pages, local scheduling, local routing — wherever your teams work.
Canada
Get started
Tell us about your home care operation
- 1
Tell us about your operation
Two minutes in the form below — team size, regions, what you run on today.
- 2
See it on your own use case
A walkthrough call, not a sales script.
- 3
Get a scoped proposal
Within days, not months.
- Proven in production — runs a real multi-region business today
- Google page-1 results behind the case study
- A human replies within one business day