AI for Home Care (PSW)
AI Home Care Software
The right caregiver, at the right door, every visit — with the family in the loop
In home care, scheduling isn't logistics — it's continuity of care. Clients do best with the caregiver who knows them, families need to know each visit happened, and a single sick call can't mean a senior waits alone. loTouch keeps the same caregivers with the same clients, covers gaps from qualified staff fast, documents every visit, and keeps families informed without another phone call.
What does home care business software do?
Home care agency software schedules caregivers for continuity of care, fills sick-call gaps from qualified available staff, documents every visit with check-in and check-out times, and drives payroll and client billing from verified visit records. loTouch adds generated landing pages per community, so families searching for local home care find your agency first.
Sound familiar?
The problems eating your margin
A 6am sick call with visits starting at 8
Your coordinator starts dialling down a list while clients wait. loTouch identifies qualified, available caregivers near each affected visit — respecting client preferences and care requirements — and fills the gaps in minutes, notifying the family of who's coming.
Continuity lost to scheduling convenience
Rotating a dementia client through five caregivers in a month undoes weeks of trust. loTouch treats caregiver-client continuity as a scheduling rule, not a nice-to-have — the regular caregiver holds the visit unless coverage genuinely requires a change.
Visit documentation scattered across paper and texts
Care notes on paper in a binder, missed-medication concerns in a text thread — nothing auditable. Caregivers document each visit in the app against the care plan, with check-in and check-out times recorded, building a complete and reviewable visit history.
Curious what drive time costs you? Try the calculator — preset for home care→
How it works
How loTouch works for Home Care (PSW)
loTouch is the home care management software that runs your whole operation as one closed loop. The booking software puts real availability online so clients book and pay against your team's actual schedule, while the scheduling software and dispatch software assign the right caregiver to every job by your rules. Because your team comes to the client, route optimization clusters each day's work by neighbourhood so drive time stops eating your margin. Every completed job flows straight to invoicing, payments and payroll from a single record — no spreadsheets, no month-end reconciliation.
See transparent pricing and estimate your total for home care→
The loTouch effect
What changes with loTouch
Be found when families start searching
Generated landing pages for every community you serve — home care, respite care, companion care by neighbourhood — so the adult daughter searching for help for her father finds your agency, not a directory.
Caregiver app and family visibility
Caregivers see their schedule, client care plans and visit tasks; designated family members receive visit confirmations and updates — so the daughter in another city knows her mother's morning visit happened, and who was there, without calling the office.
From verified visits to clean payroll and billing
Check-in/check-out times drive caregiver pay and client invoices from the same verified record — private-pay billing, family-split invoices and funded-hours tracking without spreadsheet reconciliation.
Your clients book, track and pay in your branded app.
Comparing options? loTouch vs Skedulo→
The intelligence layer
Intelligence layer for Home Care (PSW)
AI running a home care agency means a 6am sick call is covered from qualified, nearby caregivers in minutes, continuity is enforced as a scheduling rule so the same caregiver keeps returning, and verified visit times drive payroll and billing from one record. Underneath, it watches for continuity and engagement risks — visits being missed, a client whose regular caregiver keeps changing — and surfaces them to your coordinators early, so a care relationship at risk is steadied before it breaks. It flags the signal; your team makes the care decision.
Protect continuity
See the care relationship at risk — before it breaks.
When a client's continuity of care slips — visits cluster missed, or caregiver consistency starts to fray, loTouch surfaces the client early — so your coordinators can steady the care relationship instead of learning about it after it's gone.
The intelligence layer watches every client for the quiet signals of disengagement and ranks who needs attention first. It flags the signal and drafts the outreach; your team makes the call — the AI never makes a care decision for you.
Hire with a built-in ATS
Finding PSWs and caregivers is the hard part.
The built-in ATS posts the role, AI screens every applicant overnight, and surfaces the strong matches ranked by fit and drive time — so you wake up to a shortlist, not an inbox.
Post an opening and the AI parses every resume, screens applicants against the qualifications, certifications and service area that matter for home care agencies, ranks them by fit, and books the interviews. Hiring PSWs and caregivers stops being a side project and becomes part of the operation the AI runs.
Proven in production
The engine behind loTouch has been running Rockstar Music Central for years
Google page 1
for region + instrument searches across the GTA
$0.90 avg CPC
across 14.6K impressions of supporting paid search
One system
from search result to teacher payroll
FAQ
Questions home care agencies ask us
How does loTouch handle caregiver-client matching?
Each client record carries care requirements, language, preferences and their established caregivers; each caregiver carries certifications and availability. Scheduling favours the established match first, and any substitute must meet the client's care requirements before they can be assigned.
What happens when a caregiver calls in sick?
loTouch surfaces qualified, available caregivers near each affected visit, ranked by familiarity with the client. The coordinator confirms with one action, the substitute receives the care plan in the app, and the family is notified who is coming and when.
Is visit documentation suitable for compliance reviews?
Yes. Every visit records check-in and check-out times, tasks completed against the care plan, notes and any flags the caregiver raises. The history is timestamped and exportable, so agency reviews and funder audits draw from records rather than recollection.
Can family members see what's happening without calling the office?
Designated family contacts receive automatic visit confirmations and can view the schedule and updates you choose to share. Families stay reassured, your coordinators get their phones back, and concerns surface through the record rather than fragmented phone calls.
Can AI run my home care business?
Yes. loTouch is AI software for home care agencies: you set the standards once — your service area, pricing, scheduling rules, cancellation policy and payroll — and the AI runs the operation day to day. It books and schedules jobs against real availability, dispatches the nearest qualified caregiver, messages clients, raises invoices, takes card-on-file payment and runs caregiver payroll. You stay in control of the rules; the AI executes them and surfaces the decisions worth your attention.
What does AI automate for home care agencies?
loTouch's AI automates the full operational loop for home care agencies: online booking, route-optimized scheduling and dispatch, client messaging, a 24/7 front desk, invoicing, card-on-file payments and caregiver payroll — all from one record. Underneath, an intelligence layer watches your data and surfaces continuity and engagement risks early — flagging clients who need attention, with outreach drafted for your team to review. It surfaces and drafts; your people make every care decision.
What software do mobile home care agencies use to manage scheduling?
Mobile home care agencies use loTouch — home care management software that combines online booking, route-optimized scheduling and dispatch software in one platform. Because the team travels to the client, loTouch assigns the nearest qualified caregiver, keeps routes dense, and turns every completed job into an invoice, a card-on-file payment and caregiver payroll from the same record.
How much does home care software cost?
loTouch pricing is public, not hidden behind a sales call: implementation from $3,500 one-time and a platform license from $400/mo, plus $40 per caregiver per month — office seats and end customers are free. Most home care agencies land at roughly 1.5–2.2% of annual revenue all-in. See the full model and an instant estimator at lotouch.ca/pricing.
Does loTouch sync with QuickBooks?
Yes — invoices, payments and payroll records sync to QuickBooks, so your accountant keeps their system and you keep one source of truth. Job data stays exportable; loTouch is built to feed your books, not trap your data.
How does loTouch pricing work?
loTouch pricing is public: implementation from $3,500 one-time and a platform license from $400/mo, sized by team (1–10, 11–25 or 26–60 field providers), plus $40 per provider per month — office and manager seats are free, and end customers are free and unlimited. Payments run at standard processor rates plus a platform fee under 1% on card-on-file volume. See lotouch.ca/pricing for the full model and an instant estimator.
Coverage
Available everywhere you operate
Local landing pages, local scheduling, local routing — wherever your teams work.
Canada
Get started
Tell us about your home care operation
- 1
Tell us about your operation
Two minutes in the form below — team size, regions, what you run on today.
- 2
See it on your own use case
A walkthrough call, not a sales script.
- 3
Get a scoped proposal
Within days, not months.
- Proven in production — runs a real multi-region business today
- Google page-1 results behind the case study
- A human replies within one business day