Run your London home care business on autopilot

Each client record carries care requirements, language, preferences and their established caregivers; each caregiver carries certifications and availability. Scheduling favours the established match first, and any substitute must meet the client's care requirements before they can be assigned.

loTouch surfaces qualified, available caregivers near each affected visit, ranked by familiarity with the client. The coordinator confirms with one action, the substitute receives the care plan in the app, and the family is notified who is coming and when.

Yes. Every visit records check-in and check-out times, tasks completed against the care plan, notes and any flags the caregiver raises. The history is timestamped and exportable, so agency reviews and funder audits draw from records rather than recollection.

Designated family contacts receive automatic visit confirmations and can view the schedule and updates you choose to share. Families stay reassured, your coordinators get their phones back, and concerns surface through the record rather than fragmented phone calls.

Yes — invoices, payments and payroll records sync to QuickBooks, so your accountant keeps their system and you keep one source of truth. Job data stays exportable; loTouch is built to feed your books, not trap your data.

loTouch pricing is public: implementation from $3,500 one-time and a platform license from $400/mo, sized by team (1–10, 11–25 or 26–60 field providers), plus $40 per provider per month — office and manager seats are free, and end customers are free and unlimited. Payments run at standard processor rates plus a platform fee under 1% on card-on-file volume. See lotouch.ca/pricing for the full model and an instant estimator.